Gartner ranks customer service software

Gartner Inc. recently released its Magic Quadrant for CRM, a chart that places vendors in one of four quadrants — challengers, leaders, niche players and visionaries — based on a number of factors, including viability, functionality, market responsiveness, customer support, vision and customer experience. The report names Redwood Shores, Calif.-based Oracle’s Siebel Systems application as the sole vendor in the leader’s quadrant, with Microsoft and San Francisco-based Salesforce.com in the visionaries quadrant. The other vendors were all listed as niche players. Gartner does predict that Microsoft and Salesforce.com will be the most influential vendors for customer service applications by 2009. [Source]